GENERAL

Where can I access my previous orders and downloads?

We have completed the migration of orders from https://old.maxtree.org to https://maxtree.org. After logging in to your account, you can access your orders directly from the “Orders” section of the https://maxtree.org/my-account/ page

What formats are included?

All products are available in the following formats:

FBX Format

  • *.fbx files with basic textures only

 

Mesh Format

  • All files from FBX Format
  • *.max files, support Arnold, Corona, Octane, Redshift, V-Ray renderer
  • *.c4d files, support Arnold, Corona, Octane, Redshift, V-Ray renderer
  • *.blend files, support Cycles, Eevee renderer
  • *.md files, support Arnold, V-Ray renderer

 

GrowFX + Mesh Format

  • All files from Mesh Format
  • GrowFX files for 3Dsmax

Should I need GrowFX Version?

The GrowFX version is mainly used for animation production (growth or wind animation) or custom shape. If you do not have this need, there is no need to purchase GrowFX version.

Note：
GrowFX version requires the additional purchase of GrowFX plugins.
Our models were not ready for growth or wind animation (We don’t set corresponding parameters for them)

More question about GrowFX plugin?

If you have more question about GrowFX plugin,you can visit www.Exlevel.com

Can I upgrade to another format?

You can upgrade to any format anytime with only pay the different price. Please contact us if you want upgrade.

PURCHASING

How can i get files after purchase?

You can download your files from “Downloads” section on the right side of our main menu after login.

How can I get the invoice for my purchase?

After purchased, you will receive an email from Paddle where you can generate your invoice in the link attached to this email

How many times can I download per file?

You can download purchased products up to 10 times, If you need to download more than 10 times, please contact us.

Can I get refund after purchased?

Purchased products are non-refundable unless specifically stated:

  • You do not download any file after purchase, we can refund you directly.
  • You can’t use our product under specific software/plugin environment also we can’t solve this.